Umbusi's Blog 4 of 2019| Chat Professionalism by Umbusi Ziqalo

Chat Professionalism

PROFESSIONAL THURSDAY
WhatsApp Chat Etiquette:
How to Remain Professional on WhatsApp
Intro: 
Not knowing your chat etiquette will most certainly land your brand in trouble.
In this Teaching, i would like to give you the pointers for being professional on WhatsApp.
1) The Golden Rule of all written communication is:
“A Touch is A Move”
Do not open your WhatApp unless you intend reading and responding.
2) Avoid abbreviations like Leprosy:
Shorthand in an written communication is a no! no! In busines and professional circles.
NB: Remember, unofficial abbreviations (like _Ayt_ or _brb_ or _kwl_) makes you come across as lazy and disrespectful to your business associates.
3) Respect the professional and personal space and time:
Just because you can type and send, doesn’t mean you should, professional hours are general business hours, and after that, you are invading someone’s private space.
4) Written communication is different to Spoken Communication:
Always assume the best on a WhatsApp chat, most people are not as professional as you, and they are not as aware as you, so … if they write something you do not like, assume its a typo, a misprint, an auto correct, or spelling mishap.
5) Videos/Voicenotes/Documents/Adverts :
_GROUP CHATS_
Unless allowed by the chat agreement on the WhatsApp Group, do not post on the group what is not allowed.
_PERSONAL CHATS_
Only post videos and voicenotes to people you know, people who feel comfortable to chat with you.
6) USING CAPS:
Avoid WRITING IN CAPITAL LETTERS the entire message. It makes you look like you are shouting.
7) Use Emojis 🙏🏾
Take for example the word Ok. In a conversation it could be interpreted in many different ways.
But if you use an emoji next to it, it enhances the word with emotion, for example: Ok🤗
NB: Avoid double emoji, and double exclamations.
8) Forgive typos and grammatical errors: Focus on the main message.
9) Avoid ambiguity and sarcasm in professional chats.
10) Do not salute and say goodbye first , unless you are the one who started the chat.
Your Professional Business Coach,
Umbusi Ziqalo (Mr)
https://umbusionline.wordpress.com/
https://umbusionline.wordpress.com/online-store/

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